Frequently Asked Questions (FAQ)

1. Where are you based?
We are proudly based in Mississauga, Canada, and ship across Canada and the United States.

2. What materials do you use in your jewelry?
Our pieces are handcrafted using semi-precious gemstones, freshwater pearls, stainless steel, and 925 sterling silver. Many designs are plated with 18K gold for extra elegance.

3. Are your products safe for sensitive skin?
Yes! Our jewelry is hypoallergenic, nickel-free, and designed for everyday wear.

4. Do you offer custom or personalized designs?
Absolutely. We can create custom bracelets, necklaces, and sets with initials, charms, or gemstone preferences. Just reach out to us with your ideas!

5. What is your price range?
Most of our handcrafted pieces range from $20 to $40, with sterling silver and premium gemstone designs starting slightly higher.

6. Do you take bulk or gifting orders?
Yes, we offer discounts on bulk or special event orders (weddings, birthdays, corporate gifting). Contact us for tailored rates.

7. How long will my order take to arrive?
We process and ship orders within 2–3 business days. Shipping within Canada usually takes 3–7 business days, while U.S. orders take 7–10 business days. Final shipping rates and timelines are calculated at checkout via our Shipping partners. You can read our full Shipping Policy here.

8. What is your return or exchange policy?

• For hygiene reasons, we cannot accept returns on earrings.
• Refunds and exchanges are possible on other items within 14 days of delivery, provided the product is unused and in original condition.
• If your item arrives damaged or defective, please contact us immediately for an exchange or refund.

You can read our full Refund Policy here.

9. Do you provide gift packaging?
Yes! Each piece comes in our signature packaging, and we also offer customizable gift boxes for special occasions.